Refund policy

Returns & Right of Withdrawal (EU Customers)

Under EU consumer protection law, customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.

To exercise your right of withdrawal, you must notify us in writing (email is sufficient) within 14 days of receiving your goods.

You then have a further 14 days to return the item to us.

Return Conditions

To be eligible for a refund:

• Items must be unused and in original condition
• Items must be returned in original packaging
• All accessories, manuals, and tags must be included
• Proof of purchase must be provided

We reserve the right to reduce the refund amount if the product shows signs of use beyond what is necessary to inspect the item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Mouthpieces
• Masks and snorkels (if used)
• Undergarments
• Custom or special-order items
• Personalised products
• Sealed items that are not suitable for return once opened for hygiene reasons

This does not affect your statutory rights.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is faulty
• The item was sent incorrectly

We recommend using a tracked and insured shipping method, as we cannot be responsible for lost return parcels.

Refund Processing

Once we receive and inspect your return, we will notify you of approval.

Approved refunds will be processed within 7–14 working days using the original payment method.

Shipping costs from the original order are non-refundable unless the return is due to our error.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue.

We will arrange repair, replacement, or refund in accordance with EU consumer law.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your bank

If you have done all of the above and still have not received your refund, please contact us.

Contact Information

Simply Diving
Puerto deportivo de Marbella 29602
Email: dive@simplydiving.com
Phone: +34600506526
IVA Number: B92079136

 

Print-on-Demand Clothing: Returns, Replacements and Quality Guarantee

All print-on-demand clothing sold by Simply Diving is made to order specifically for each customer. Because these items are produced individually, we do not accept returns or exchanges for change of mind, incorrect size selected at checkout, colour choice selected at checkout, or normal wear and tear.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery with your order number, a description of the issue, and clear photos showing the problem. Once reviewed, we will arrange either a replacement item or a refund where a replacement is not practical.

If your order appears to be lost in transit, please contact us within 14 days of the estimated delivery date. We will investigate the shipment and, where appropriate, arrange a replacement or refund.

If an order is returned due to an incorrect or incomplete delivery address, the parcel being rejected by the recipient, or the parcel not being collected, we may need to charge for reshipping the order.

We work to ensure consistent print quality across all made-to-order items. However, slight colour and print variations can occur between products and batches due to the printing process, materials, equipment, and production conditions. Minor variations of this kind are not considered defects.

Print-on-demand clothing is covered for manufacturing and print defects only. This does not cover normal wear and tear, accidental damage, misuse, damage caused by incorrect washing or care, or size issues where the item supplied matches the order placed.

This policy does not affect your statutory rights.